Refund policy

🧾 Refund & Return Policy — Nexora

Last updated: February 18, 2026

Thank you for shopping at Nexora. We want you to be satisfied with your purchase, but if you are not completely happy, we’re here to help.

🛍️ Returns

You have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it.

It must be in the original packaging.

You must provide proof of purchase (order number or receipt).

🧾 How to Request a Return

To start a return, please contact us at:

📧 Email: saxionnexusglobal@gmail.com

In your message, include:

Your Order Number

Product name

Reason for return

Once your request is approved, we will provide instructions on how and where to return the item.

🚚 Return Shipping

You are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a shipping service with tracking — we are not responsible for items lost during return transit.

🔄 Refunds

After we receive and inspect your returned item:

We will notify you that we have received your return.

If approved, your refund will be processed within 5–7 business days.

Refunds will be issued to the original payment method used.

Shipping fees are not refundable unless the return was due to our error.

📦 Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at the email above.

❗ Non-Returnable Items

Some items cannot be returned:

Digital products or downloads

Clearance or sale items (unless defective)

Items not in original condition

🤝 Contact Us

For questions about returns or refunds, contact:

📧 Email: saxionnexusglobal@gmail.com